Terms of Coaching:
I invite you to think of coaching as a process. While you may experience powerful breakthroughs early on, refining and sustaining these shifts takes time and commitment. That’s why your personalized coaching program is structured over an agreed duration, giving you space to integrate each new insight and habit into your daily life.
Throughout the program, you will receive weekly coaching calls, along with ongoing support via text and email, as discussed. After each session, you’ll be given reading, written or experiential homework tailored to your needs. Completing these assignments is highly encouraged, as they are designed to deepen your self-reflection, reinforce new habits and accelerate your progress.
You are welcome to reach out to me via email or WhatsApp text or voice messages between 09:00 and 19:00 CET, Monday to Friday. I will respond to your messages as soon as possible. Please know that your questions and reflections are always valued, and I am here to support you within these hours.
Payment Terms:
THE NEW YOU with Emotional and Somatic Intelligence is offered as a complete coaching package. To secure your spot and begin the program, the full program fee must be paid in advance, prior to the start of your first live coaching session. Enrollment in the program is only confirmed upon receipt of full payment.
No sessions or coaching materials will be provided until the initial payment (or full payment, if not on installments) is received.
Fees:
The fee for the agreed coaching period is paid in full before the program begins. If an installment plan is agreed, payments must be made on time according to the agreed schedule.
Coaching Call Procedures
I will send you our Zoom link at our prescribed call time, unless we make other arrangements. Additional/emergency coaching sessions can be purchased upon request, and will be scheduled subject to my existing schedule and responsibilities.
Appointment Changes:
If you need to reschedule our appointment, please give me 24 hours notice. If you have an emergency or illness, you can reschedule with less than 24 hours notice. If you do not show up for a scheduled call for any reason, and provide no notice prior to the session, you will be given one grace call and any misses moving forward will count as one of your coaching calls and will not be rescheduled. If I need to reschedule for any reason, I will give you at least 24 hours notice as well (barring a sudden emergency or illness rendering me unable to do so.)
Confidentiality
Confidentiality is of utmost importance in my coaching practice. I adhere to the International Coach Federation's (ICF) Code of Ethics, which includes strict guidelines for maintaining client confidentiality.
All exchanges and interactions between the coach and client are confidential and no information pertaining and/or related to the client may be shared with any third party at any point during or after the termination of the coaching period.
Guarantee & Refund Policy
I stand behind the effectiveness of THE NEW YOU with Emotional and Somatic Intelligence program. If you participate fully and do not feel you are making real progress, I offer a 100% risk-free guarantee under the following terms.
Eligibility for Refund:
Refund Request Window:
How to Request a Refund:
No Hassle, No Hard Feelings:
I agree to serve as your Coach, to partner with you to identify and achieve your personal and/or professional goals.
As your Coach I am confident you will derive amazing results from working with met. You will create powerful outcomes by having the courage to move forward in focused, committed action
towards the goals we create together. I assure you, if you put in the work, you will create beautiful shifts in your life.
During the time we spend together in our coaching sessions, I will devote my time, thoughts, and energy to you, exclusively. In between our sessions, I may not be instantly available, as I may be attending to others, or myself. I will however, always attempt to be available within the time frames stated above in the guidelines.
I am a Coach, not a psychotherapist or physician, and I am not trained in diagnosing psychological or medical conditions. If any issues come up for you that should be handled by a licensed therapist or physician, I insist that you attend to your health by contacting the appropriate professional.
As your Coach, I will bring attentive listening, understanding, belief in you and commitment to your success. You can expect me to challenge you, offer fresh perspectives, make requests (including assigning homework), acknowledge your wins and guarantee utmost confidentiality in this important relationship.
I am motivated and committed to taking action on my determined personal and professional goals. I realize that anything less than my intentional full participation will not lead to my success.
I accept full responsibility for myself and any actions I take that might result from Coaching.
2 weeks prior to the completion of our initial coaching period, I agree to have a conversation with my coach, to reevaluate my needs and whether a continued coaching relationship would be beneficial to both parties and what that would look like.
I agree to honor my scheduled session times and notify of any changes at least 24 hours in advance.
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